Last updated: July 15, 2026
Bruku is a 100% digital store: we do not ship any physical products. All of our products (Steam Keys, Windows and Office licenses, antivirus, and other software) are delivered electronically.
1. How delivery works
Once your payment is confirmed by the payment gateway, our system automatically assigns an available license for each product in your order and sends you an email with:
- The activation code for each product.
- Specific instructions to activate it on the corresponding platform (Steam, Microsoft, etc.).
- A video tutorial to guide you step by step.
2. Delivery time
Delivery is automatic and immediate in the vast majority of cases: you'll typically receive your email within seconds to a few minutes after payment confirmation. In exceptional situations (system maintenance, high demand, or momentary stock shortages for a product), delivery may be delayed; in that case, our team is automatically notified so we can resolve it as quickly as possible.
3. If you don't receive your license
- Check your spam or promotions folder.
- Verify that the email address entered during checkout is correct.
- If more than 30 minutes have passed and you still haven't received it, contact us through our contact form or via WhatsApp with your order number — we'll gladly resend your license.
4. Resending licenses
If you already received your license but need us to resend it (for example, you accidentally deleted the email), we can do so at no cost: the resend delivers the exact same license already assigned to you, never a new one.
5. Requirements to receive your purchase
- A valid, active email address at the time of purchase.
- An account created on the platform corresponding to the product (for example, a Steam account) to redeem the code.
6. Contact
For any issue related to the delivery of your order, write to us through our contact form or via WhatsApp using the link in the footer.