Refund Policy

Last updated: July 15, 2026

All Bruku products are digital licenses delivered immediately. Because of this, our refund policy differs from that of a physical product and aims to be fair both to our customers and to the sustainability of the business.

1. Cases where a refund applies

  • The delivered license is damaged, invalid, or was already used by a third party before your purchase.
  • You were delivered a different product than the one you purchased, due to a system error on our part.
  • It was not possible to deliver your license and, after contacting support, we could not resolve it within a reasonable time.
  • Duplicate charges for the same order, verifiable from our records.

In these cases, contact us within 48 hours of your purchase through our contact form or via WhatsApp, providing your order number.

2. Cases where a refund does NOT apply

  • The license has already been revealed, redeemed, or activated on Steam, Microsoft, or another corresponding platform, unless there is a proven error on our part.
  • The customer changed their mind after receiving a valid, functional license.
  • The customer provided an incorrect email address and did not report it before the license was delivered and activated.
  • Product incompatibility with the customer's device (we recommend checking the game or software requirements before purchasing).
  • Requests made more than 30 calendar days after the purchase date.

For security, each license is linked to an internal record of the date and method of delivery. This allows us to quickly verify any claim and also protects our customers against fraud.

3. How to request a refund

  1. Write to us through our contact form or via WhatsApp, providing your order number.
  2. Describe the issue and, if possible, attach a screenshot of the error.
  3. Our team will review your case within a maximum of 48 business hours.

4. Refund time and method

If your request is approved, the refund will be issued using the same payment method used for the purchase, within the timeframes set by the corresponding payment gateway (generally between 5 and 15 business days, depending on the issuer of your payment method).

5. Contact

If you have any questions about this policy, contact us before making your purchase through our contact form.